In case of any problems, please send the information below to help@ondemandkorea.com.
1. The device you use to watch OnDemandKorea (Computer website, Apple iOS, Android App, Apple TV)
2. If you're using a computer, what browser are you using? (Google Chrome, Microsoft Edge, Internet Explorer, etc.) or are you using the On Demand Korea app on your mobile device?
3. The program where you see this error and the episode (ex. My Ugly Duckling E70 - 01/14/2018)
4. The time of video when this issue occurs (ex. 6:05 of video)
5. Your IP address (https://ipinfo.io Please click on this link and send a screenshot or picture of your screen)
6. Your Internet Speed (https://fast.com/ Please click on this link and send a screenshot or picture of your screen)
7. Take a picture or screenshot of the screen where the problem occurs and attach it.
Once we receive the above information, we will look into the issue and reply with a potential solution as soon as possible.