ODK Media, Inc.
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ODK - FAQ
Basics
15
What are the features of each new plan?
How do I upgrade my plan?
How do I downgrade my plan?
Since when did OnDemandKorea change membership plans and prices?
How do I sign up for a PREMIUM membership?
View all 15
Smart TV Apps
3
How to Install OnDemandKorea app on Samsung Smart TV?
How to Install OnDemandKorea app on LG Smart TV?
How to Install OnDemandKorea app on Android TV?
Membership
6
Do you still see video ads as a PREMIUM Member?
How do I sign up for a PREMIUM membership?
As a PREMIUM member, I was charged twice this month.
I would like to change the payment information for my PREMIUM membership.
Why was my payment declined?
View all 6
Accounts
5
I can't remember my password. / I do not receive a password change email.
How do I create a BASIC Account?
I would like to change the Email address that I use to login for my PREMIUM membership. 2.0
How do I delete my OnDemandKorea account?
How do I use a Coupon for OnDemandKorea?
Devices
18
On which Smart TV can I install the OnDemandKorea app and how do I install the OnDemandKorea app on my Smart TV?
How do I sign in from the Smart TV app?
How do I change the language in the Smart TV app?
How can I turn on subtitles in the Smart TV app?
How can I add/remove the “Favorites” list in the Smart TV app?
View all 18
Troubleshooting
4
I am experiencing issues watching content on OnDemandKorea.
I am using the OnDemandKorea App on an Android device but I'm having issues.
I am using the OnDemandKorea App on an Apple device but I'm having issues.
How to Disable AdBlock on web browser?
Etc.
10
What is the phone number for OnDemandKorea's customer service department?
How to Add 'OnDemandKorea' KakaoTalk Channel
It's inconvenient because the TV Guide is gone. Where can I see the list of programs airing today?
How do I turn on subtitles for videos?
Can I use OnDemandKorea in other countries?
View all 10
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